Shipping & Returns
Allow two to three business days for your items to ship.
- We accept returns for refund within 10 calendar days from the date you receive your order.
- We accept returns for an online credit for non-final sale items up to 30 calendar days from the date you place your order.
- Items that end in .99 or are marked with Final Sale cannot be returned, refunded or exchanged. For any questions, please contact firstname.lastname@example.org.
- Returns must be issued as credit to the original form of payment. If this is not possible, returns will be issued in the form of store credit.
- Damages must be reported within 3 days of receiving merchandise or cannot be returned.
- Shoes must be returned in their original box and placed inside an additional, protective shipping box. Damage to the shoe box makes the shoes ineligible for returns. In this case, the shoes will be shipped back to you and you are subject to the return shipping costs.
- Jewelry, sunglasses, hats and other accessories are FINAL SALE and not eligible for refund or exchange.
- All merchandise must be returned unworn, unwashed, and in original condition with tags attached. If items have makeup, deodorant, or other stains/odors, you WILL NOT be given credit and items will be sent back for a $10 return fee.
- If any returns do not meet these requirements, you will be contacted and the items returned to you. We reserve the right to refuse a refund if the items have any signs of wear, alteration, misuse or damage.
PLEASE NOTE that shipping and handling charges are not refundable. Return shipping costs are currently not reimbursed by Cupcake Couture.
SEND RETURNS TO:
Attn: Returns Dept.
214 NE Davis St
McMinnville, OR 97128
INCLUDE copy of the original receipt with return or we will not be able to process the request.
Items purchased for holiday gifts are eligible for return until January 15, 2020.
Refunds & Processing Time
If your package arrives at Cupcake Couture Returns Department within the 10-day timeline specified above, your refund will be processed in the original form of payment within two weeks from the date we receive the item(s). You will be notified via email to the address listed on your account when this transaction took place. Your banking institution may require additional days to process and post this transaction to your account once they have received the information from Cupcake Couture. If it is received after 10 days, but within 30 days a store credit will be mailed to you within two weeks.