Shipping & Returns
Allow two to three business days for your items to process, does not include shipping.
- Please note that our online inventory is pulled from our brick & mortar store and subject to availability. We will try our best to fulfill all online orders, and if an item is out of stock we will notify you as soon as possible.
Wrong Address Disclaimer
- It is the buyer's responsibility to make sure that they enter the shipping address correctly. We are not responsible if a package is shipped back to us due to an incorrect or undeliverable address. We do our best to speed up processing and shipping times; hence, there is a minimal time gap to cancel/change your order or change its address. If you decide to cancel your order or change your shipping address, please contact us as soon as you place your order. We will do our best to make the change; however, we cannot guarantee that we will do so.
- If there is a problem with your tracking number or package delivery, please contact the courier directly before contacting us. Please allow 1-4 business days for your tracking information to show. In some rare cases, tracking information may not update, but you will still receive your order. Please contact us after the estimated delivery time has passed.
- All our shipments include Tracking with Delivery Confirmation. If your tracking information confirms that the item has been delivered to your order address, but you have not received your order, please contact the carrier directly to investigate this issue. We cannot be held accountable for packages where tracking information states the package has been delivered to your order address.
- We accept returns for refund within 10 calendar days from the date you receive your order.
- We accept returns for an online credit for non-final sale items up to 21 calendar days from the date you place your order.
- Items that end in .99 or are marked with Final Sale cannot be returned, refunded or exchanged. For any questions, please contact firstname.lastname@example.org.
- Returns must be issued as credit to the original form of payment. If this is not possible, returns will be issued in the form of store credit.
- Damages must be reported within 3 days of receiving merchandise or cannot be returned.
- Shoes must be returned in their original box and placed inside an additional, protective shipping box. Damage to the shoe box makes the shoes ineligible for returns. In this case, the shoes will be shipped back to you and you are subject to the return shipping costs.
- Jewelry, sunglasses, hats and other accessories are FINAL SALE and not eligible for refund or exchange.
- All merchandise must be returned unworn, unwashed, and in original condition with tags attached. If items have makeup, deodorant, or other stains/odors, you WILL NOT be given credit and items will be sent back for a $10 return fee.
- If any returns do not meet these requirements, you will be contacted and the items returned to you. We reserve the right to refuse a refund if the items have any signs of wear, alteration, misuse or damage.
PLEASE NOTE that shipping and handling charges are not refundable. Return shipping costs are currently not reimbursed by Cupcake Couture.
SEND RETURNS TO:
Attn: Returns Dept.
214 NE Davis St
McMinnville, OR 97128
INCLUDE copy of the original receipt with return.
Items purchased for holiday gifts are eligible for return until January 15, 2023.
Refunds & Processing Time
If your package arrives at Cupcake Couture Returns Department within the 10-day timeline specified above, your refund will be processed in the original form of payment within two weeks from the date we receive the item(s). You will be notified via email to the address listed on your account when this transaction took place. Your banking institution may require additional days to process and post this transaction to your account once they have received the information from Cupcake Couture. If it is received after 10 days, but within 30 days a store credit will be emailed to you within two weeks.
Cupcake Couture is NOT responsible for:
- Delays with US Postal Service or UPS shipping
- Lost, damaged, or marked delivered items. To file a claim with the carrier, please click one of the following links: UPS Claims Support or USPS Claims Support